Cable Forum - View Single Post - Free speed upgrades to all PlusNet customers.

zoombini · 25-07-2005, 08:37

If you have not raised a ticket with them & told them then you may well have problems.

And 99% of the time these ARE BT based whatever your previous ISP was & what they provided.

Raise a ticket explaining the problems and how it worked at 2mb before.

The package is called "upto 2mb" because in many cases people may not be able to get 2mb due to the distance between them & the exchange etc so they will have whatver lower speed BT can get a stable signal at. However everyone at 2mb & below is lumped into the same pay scale.

I have just had my upgrade to 2mb & it's working fine.
Took ages to happen but now it's fine.

25-07-2005, 08:37	#28
zoombini cf.mega poster Join Date: Jun 2003 Location: England Services: I no longer receive cable services, I blame the inept accounts dept for that. Posts: 3,732	Re: Free speed upgrades to all PlusNet customers. If you have not raised a ticket with them & told them then you may well have problems. And 99% of the time these ARE BT based whatever your previous ISP was & what they provided. Raise a ticket explaining the problems and how it worked at 2mb before. The package is called "upto 2mb" because in many cases people may not be able to get 2mb due to the distance between them & the exchange etc so they will have whatver lower speed BT can get a stable signal at. However everyone at 2mb & below is lumped into the same pay scale. I have just had my upgrade to 2mb & it's working fine. Took ages to happen but now it's fine. __________________ Not really visiting CF much these days.... If you need me, PM me.