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Originally Posted by Monserrat
When I moved digs (same town) a couple of years ago, I contacted Customer Services and did a transfer. The engineers do work on a schedule, but you can more or less choose the date for the changeover. It would definitely be quicker than signing off their service and re-enrolling.
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Problem is that this is my first house, and before the bill was in my mums name so I wouldnt have been able to transfer it over.
I phoned last night and CS basically said that there was a backlog of people who has either signed up, or done a package change during the maintenance period, therefore my speed upgrade is in queue and the change was listed as 'pending' on their system.
Still, pretty annoying seeing as I should have been on 2MB from the start :/