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Originally Posted by handyman
When I worked for them the ansa phone messages where checked every morning by one of the team leaders and called back after 9am. They where called back several times and if people had left their mobile number then they called that. However many people would cal up and leave a full message and neglect to leave a contact number making it impossible to call them back.
I think you'll find that 99.99% of people will get a call back.
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I don't know when you worked for ntl but I can promise you this does not happen. The voicemail message's are, and have been for some years, picked up during the night and not in the morning as you state. However I do believe some area's are still answered live by a central deprtament.
What I would agree with is that some people leave the most bizarre messages!!
