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Originally Posted by wsf86
You missed my point completely.
Ntl say they will call you back and they don't, so they are not 'keeping their promises' as they like to promote. The issue of whether they should offer a 24/7 service is another matter completely (but by the way in this day and age I think it would be a good idea).
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When I worked for them the ansa phone messages
where checked every morning by one of the team leaders and called back after 9am. They where called back several times and if people had left their mobile number then they called that. However many people would cal up and leave a full message and neglect to leave a contact number making it impossible to call them back.
I think you'll find that 99.99% of people will get a call back.