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AlanYork · 18-07-2005, 11:48

I called NTL today and was told that as the problem was not occuring now, nothing could be done but if it happened again an engineer would come and if required he would fit a new modem.

I also got a month's free internet as compensation.

Am I happy? Not really but it was the best I could get and the women I spoke to were polite and tried to be helpful. So nice to speak to someone in the UK, it makes such a difference, it really does.

Just as an aside, now my PC is running better and is clutter free, how often should one clear temporary internet files and cookies? I run MS antispyware every 5 days as recommended (and AV every Friday) so is every 5 days enough for files/cookies?

I'm trying my best to keep everything up to the mark at my end, many of my PC ills are cured now, thanks to a complete reinstall of windows, I just hope that for the next 3 months until my contract renews, NTL can hold up their side of it, then I'll maybe reconsider. If they want my business, it's up to them. I don't want to be unreasonable, I just want them to play fair.

Any advice on optimum time for clearance of files/cookies gratefully accepted, like I said, I want to do my bit to keep things shipshape.

18-07-2005, 11:48	#6
AlanYork Inactive Join Date: Dec 2004 Posts: 178	Re: Where do I stand? I called NTL today and was told that as the problem was not occuring now, nothing could be done but if it happened again an engineer would come and if required he would fit a new modem. I also got a month's free internet as compensation. Am I happy? Not really but it was the best I could get and the women I spoke to were polite and tried to be helpful. So nice to speak to someone in the UK, it makes such a difference, it really does. Just as an aside, now my PC is running better and is clutter free, how often should one clear temporary internet files and cookies? I run MS antispyware every 5 days as recommended (and AV every Friday) so is every 5 days enough for files/cookies? I'm trying my best to keep everything up to the mark at my end, many of my PC ills are cured now, thanks to a complete reinstall of windows, I just hope that for the next 3 months until my contract renews, NTL can hold up their side of it, then I'll maybe reconsider. If they want my business, it's up to them. I don't want to be unreasonable, I just want them to play fair. Any advice on optimum time for clearance of files/cookies gratefully accepted, like I said, I want to do my bit to keep things shipshape.