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Originally Posted by Bill C
well yes thats right. They will all be at home or do you want them on the phone 24 hours a day just for you ?
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You missed my point completely.
Ntl say they will call you back and they don't, so they are not 'keeping their promises' as they like to promote. The issue of whether they should offer a 24/7 service is another matter completely (but by the way in this day and age I think it would be a good idea).