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Old 18-07-2005, 06:43   #8
wsf86
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Join Date: Jun 2005
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Re: possible service problems for customers

It's again a balance between customer service and cost of delivery. Ntl can see a cost saving by centralising parts/stores that is greater than the fallout from increased outages times and reduced customer service.

We must remember that the balance sheet and the shareholders are the ONLY important considerations in any decisions made in ntl. Customers and staff are secondary (and a long way behind at that!)

P.S. This IS happening!
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