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jaycee · 17-07-2005, 21:06

Problems with your modem are absolutely nothing to do with your PC. If either the SYNC or RDY lights are going off on your modem, then it's signal level issues and absolutely nothing on your PC will change that. I have noticed the Indian tech support people like to blame people's PC's for connection problems and even insist upon pointless rebooting.

"Nothing they can do" is rubbish. This is just laziness. They could at least try re-pulling your cable and moving you onto a different tap in the cabinet. If they used better modems, such as the Motorola Surfboard 4100, they would have good logs to read which are very useful for diagnostics. I say this from experience.

Rob C's advice is very good re. informing NTL if they don't buck up you will be cancelling. If you have not had good solid stable service out of your broadband then NTL are in breach as "goods are unfit for the purpose sold" and you have the right to terminate the contract.

17-07-2005, 21:06	#5
jaycee Inactive Join Date: May 2005 Posts: 304	Re: Where do I stand? Problems with your modem are absolutely nothing to do with your PC. If either the SYNC or RDY lights are going off on your modem, then it's signal level issues and absolutely nothing on your PC will change that. I have noticed the Indian tech support people like to blame people's PC's for connection problems and even insist upon pointless rebooting. "Nothing they can do" is rubbish. This is just laziness. They could at least try re-pulling your cable and moving you onto a different tap in the cabinet. If they used better modems, such as the Motorola Surfboard 4100, they would have good logs to read which are very useful for diagnostics. I say this from experience. Rob C's advice is very good re. informing NTL if they don't buck up you will be cancelling. If you have not had good solid stable service out of your broadband then NTL are in breach as "goods are unfit for the purpose sold" and you have the right to terminate the contract.