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MovedGoalPosts · 17-07-2005, 17:43

ntl do not guarantee a fault free service, however that doesn't mean that it can break frequently. The service still has to be fit for purpose otherwise ntl will be in breach of their contract to supply.

If as you say, in a short period of time, say a month, you have had this fault such that you've called for assitance 5 times, many would argue ntl have failed to provide an adequate service. Thus they are in breach and you should be entitled to terminate the contract for that breach.

However you need to make it very clear to them that you are going to take this action. Give them one final opportunity to resolve it properly. I suggest you put this in writing. State simply that they have 7 days from receipt of yor letter to provide a reasonably stable service, or you will hold them to be in breach of contract and consider it terminated without further notice. I'd send that Recorded delivery.

If you do need to cancel, make sure you kill off any standing orders/ direct debits. Also I hope you have alternative services available.

Oh by the way, flag this up using the Responsetek service. the more of that they get the more ntl should take note of customers.

17-07-2005, 17:43	#3
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 61 Posts: 15,868	Re: Where do I stand? ntl do not guarantee a fault free service, however that doesn't mean that it can break frequently. The service still has to be fit for purpose otherwise ntl will be in breach of their contract to supply. If as you say, in a short period of time, say a month, you have had this fault such that you've called for assitance 5 times, many would argue ntl have failed to provide an adequate service. Thus they are in breach and you should be entitled to terminate the contract for that breach. However you need to make it very clear to them that you are going to take this action. Give them one final opportunity to resolve it properly. I suggest you put this in writing. State simply that they have 7 days from receipt of yor letter to provide a reasonably stable service, or you will hold them to be in breach of contract and consider it terminated without further notice. I'd send that Recorded delivery. If you do need to cancel, make sure you kill off any standing orders/ direct debits. Also I hope you have alternative services available. Oh by the way, flag this up using the Responsetek service. the more of that they get the more ntl should take note of customers.