Where do I stand?
Some advice please. I've been having a few PC problems but have taken care of it at my end by reloading Windows and all was right in the world again. Until.....
Last week the RDY light on my SACM started flashing and I couldn't get online. I phoned a nice Indian chap at NTL who told me he had fixed it and quote "no way can this reoccur sir".
Tuesday comes and it happens again, so at my insistence after being fobbed off when it righted itself for 30 seconds whilst I was on the phone to tech support (India again), out comes the engineer who tells me its the power levels that are wrong and adjusts them.
I get 4 days on the web and it is now happening again intermittently, so tomorrow I get to stay in and await another engineer. Except when it righted itself temporarily last time, they didn't want to send one out as there was quote "nothing he can do" !!!!!!!
If they do come tomorrow, this will be my 5th call to them about this. How many times do I have to ask before they get it right? All I want is to browse the web, jeeez I'm paying £25 a month for it, it's not too much to ask for is it?!!!
Combine this with other NTL customer service "gems", including their connecting me to someone elses phone number and I've had enough, life's too short for this. If I was to turn around and say "right I'm cancelling my contract because of your abysmal service", even though I still have 3 months till the years up, where would I stand legally do you think?
Don't get me wrong, I'm fully aware of my deficiencies when it comes to knowledge of computers, but the engineer made it quite clear to me...."if your modem lights are flashing etc, the problem is at NTLs end, it isnt your computer"....fair enough but a contract is a 2 way thing and they have continually failed to provide what I pay them for. I don't do 12 hour night shifts to earn money to pay them for an internet service that may or may not work when I get up tomorrow.
Yours...really, really utterly hacked off with it now.....
Alan
|