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Originally Posted by purenuman
But would it cost more than having and transporting vans full of the spares that are not used and may be required else where...??
If you can't afford (or want) to fully stock all the vehicles then the same problem of the engineer has to revisit still happens...Like (as I understand) it does now.
It also means that DHL can deliver the part very cheaply compared to an engineer being called off a job to deliver or go and collect.
They must have looked in to it and think it is worth doing.
If they run it properly I think all it does is relieves the technician/engineers of delivery duties and saves the cost of fully stocked vans transporting stock that only a small percentage of is used.
Realistically I think the idea is that you diagnose a problem> order & book del of part> go to next job to receive previously booked del or diagnose> return to previous job when del is due... 
I've used DHL a few times and they have been very professional and reliable....... More so than NTL 
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The big problem is the spares held in he region will be returned to a central location, this means the part to put an area back on service possibly affecting a few thousand customers will be in the hands of a parcel firm and a stores located hundreds of miles away. Also an engineer very often wants to look at a piece of gear to make sure its the right part, there are so many different bits of kit of various vintage even at regional level. I can just imagine the wrong part being delivered x amount of hours after the engineer has requested it, I think this decision has been made to cut cost because regions have not been allowed to order spares or even able to get faulty gear repaired in many instances.
Imagine an engineer at 2am in the morning diagnosing a fault and then having to get a parcel firm to deliver the required part, or I guess the same could happen at peak veiwing times during a large sporting event. I can see the reason behind the central stores for stock/consumable items, but I find a central stores for maintenance spares very hard to believe.
I think this is another great idea from the bean counters to cut cost and put further stress on an already fed up team at the sharp end.
