[purenuman]

Originally Posted by greencreeper

I can see the business perspective, but I thought "boot stock" was part and parcel of every engineer's equipment - the essential bits that are often used. The trouble with sending parts via courier, and we do it at my company, is that occasionally the part doesn't arrive, arrives all battered (and useless), or the part turns up the day after the engineer visited and the engineer has to revisit. Just ends up costing more money.

But would it cost more than having and transporting vans full of the spares that are not used and may be required else where...??

If you can't afford (or want) to fully stock all the vehicles then the same problem of the engineer has to revisit still happens...Like (as I understand) it does now.

It also means that DHL can deliver the part very cheaply compared to an engineer being called off a job to deliver or go and collect.

They must have looked in to it and think it is worth doing.

If they run it properly I think all it does is relieves the technician/engineers of delivery duties and saves the cost of fully stocked vans transporting stock that only a small percentage of is used.

Realistically I think the idea is that you diagnose a problem> order & book del of part> go to next job to receive previously booked del or diagnose> return to previous job when del is due...

I've used DHL a few times and they have been very professional and reliable....... More so than NTL