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Originally Posted by Rob C
Keep doing it, the more feedback they get, especially if ongoing issues, the more likelihood someone will solve it.
You are giving a mobile number, have you got a landline you could try, just in case.
Why does an engineer need to phone you? If it's a fault that cannot be fixed remotely, then surely they should make an appointment to send a tech out to you while you are online  |
the reason i have given them by mobile is cause i am at work and may miss the landline call. A engineer or CS need to phone me so i know then they are turning up so i can be at home at that time