Hmmm....I have just phoned NTL and they have said its probably because of the upgrades to their systems that have started today! I explained that it has been happening since Wednesday and that the upgrades were surely the Customer Service systems and not my Broadband.
I was told that the complaint was still open and that someone would be looking into it and if it was not any better by the 19th to call back then!
I am not too impressed at all. Do NTL have different call centres at the weekend? They seemed really with it during the week, but this guy was very difficult to understand and seemed to be just reading off a script or something. It's been down most of today, I have to keep re-booting the STB just to check Cable Forum.
Thanks for your suggestions so far - the engineer did change the dodgy lead and then spent time on the STB.
Thanks,
Michelle