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Originally Posted by MichelleUK
Hi,
I was just wondering if anyone has had the same problem as me and knows how to cure it?
I am using a Samsumg STB, 2mb service in the Amersham area. Since Wednesday, I have kept losing my broadband connection. Sometimes I have to reboot the STB, other times it comes back by itself. The mornings are very bad, often losing the connection after 15-20mins. The last two evenings have been quite good and not dropped the connection at all. Things are bad again this morning.
I had an NTL engineer come out on Friday morning who said that it was because one of my cables to the STB was not of the required standard. 30mins after he left, the connection was dropped again. I called NTL again, and they sent the same engineer in the afternoon. He checked the box (it showed that it kept losing the downstream) and all of my outside connections. He said that everything was ok at my end and that it may be the amplifier and that he would get it checked.
Before I call NTL again, I was just wondering if anyone else had this problem and how did you solve it?
Many thanks for any help that you can give,
Michelle  |
Nice to see a NTL engineer turned up i have trying for a week to arrange for one to come out and sort my problem out. i have the same problem as you in Wycombe