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NTL vs. Telewest
My GF just had Telewest services installed up in Newcastle, thought I'd compare how things went to my NTL service here in Nottingham...
TW: Sent info well in advance, texted the day before to confirm visit, arrived on time, quick install, friendly and helpful.
NTL: Sent info the day after, texted 5 days after with incorrect info. Arrived on time however, installed quickly, also frendly and helpful.
TW:Engineer checked that everything worked immediately, and it did (Including interactive!)
NTL:Broadband took two days of faffing and a few calls to CS to get it working. BB sporadic for two months until a CS bod finally notices that we were given the wrong SACM, whch kept being cut off. TV works 2 weeks after install (smart card problem...). Interactive only works with a following wind and 3 hail marys. TV finally gives up completely after about 6 months.
TW:Cherished.
NTL:Cancelled.
(Only NTL advantage - better BB speed, though sadly the NTL BB we've kept hasn't been upgraded to 2 meg yet).
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