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Originally Posted by ian@huth
A loyalty bonus can be something that tempts you to stay with a company and not move to one of its competitors. Speed upgrades will retain customers who may otherwise move to companies who already have those higher speeds.
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I beg to disagree, I consider a loyalty bonus something only available to those who have been loyal to the point where they outside the min terms of the contract. Thus of course have the choice of leaving the company. In my example Joe Blogs has to stay with the company for another 11 months 2 weeks if he did leave he would have to pay up the remiander of the contract so there is no loyalty to reward. So it wasnt a loyalty bonus it was something enforced on NTL to remain competitive.