Quote:
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Originally Posted by jonbr
But doesn't this depend on the caller being given an NTL contact number, some thing that I have never been given when calling the call centres.
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eh?
this is the situation:
- call ntl
- long queue... Q Buster kicks in, giving you an option to get a callback
- leave a message with name and contact number (can be landline/ mobile)
- hang up
- wait
- Q Buster calls you back on the number given within the specified period
- Agent resolves problem
(possibly!)