I moved house back in February, and terminated all my broadband, tv & phone packages (notice given in January). NTL were given the new address and updated both accounts (at the third attempt). Failed to tell the collections team though, who tried to collect the STB 4 times from the wrong address and once from my work address on the one day of the week I told them I wouldn't be there.
Last month I managed to extract final bills from them - both sent to new address. These showed credit balances on both accounts. Yet another 2 calls and they manage to raise refund cheques. For some reason, the billing representative thought it strange when I suggested that, perhaps, these cheques should be issued automatically?
Called today and found out that they'd sent 2 cheques 3 weeks ago, but to the old address! Billing person re-requested refunds and promised a supervisor would call me back today.
Called again (5 hours later) as hadn't heard from supervisor. Turns out only one of the two cheques had been requested - aargh. They're now going to re-issue the cheques again after having added notes in every possible place on the system pointing out that they should go to billing address, not the old one.
Guess I should just consider myself lucky that they managed to stop billing me when I moved?
Richard
(edited for spelling error - must remember to use preview).