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Originally Posted by grandmaster
I think it still depends on what they have.
I think CS can obtain more info from a SACM than they can from an STB and as such a diffrent "script" may be used.
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The diagnostic tools, but pretty much the same information can be obtained from both... just in different formats
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Originally Posted by spike7451
Considering NTL closed all but 2 or 3 (cant remember the exact number) of the 13 call centers we had,the chances of getting thru to India are ,well,huge!
Spike
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India only do BB tech support... and this has always only been in Swansea (well since about 4 years ago when there wasn't really an official broadband tech support). Not in the other callcentres that have closed so this will not have affected the chances of getting through to India... although you are correct in saying that the chances nowadays are pretty damn high!