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Originally Posted by AlanYork
you can be as politically correct as you like, but most people just do NOT want to speak to an Indian call centre. It really is that simple. The sooner companies realise this simple fact, the better off we will all be. I wish I had a quid for every time someone said to me "thank God you're English" before asking me to help them
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I also work in a call centre and I've had exactly the same said to me. I agree as well - my bank have an Indian call centre (I think it's an overflow type thing - if the UK call centre is busy, then you go through to India) and I must admit after a few very frustrating conversations with the Indian call centre, I always hang up if I get through to them, and redial in the hope of getting the UK call centre next time.