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Originally Posted by Chrysalis
I just seen the post and neighbouring flats have the flyers waiting for them. The free upgrades are nothing like a loyalty bonus, joe bloggs who been with NTL for 2 weeks get the same free upgrade as jack daniels who been with NTL 4 years.
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A loyalty bonus can be something that tempts you to stay with a company and not move to one of its competitors. Speed upgrades will retain customers who may otherwise move to companies who already have those higher speeds.