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Originally Posted by wsf86
I am quite open minded on this subject as, going from personal experience, I have had just as bad experiences with call centres in England as I have with ones in India and vica versa. I also think that it is inevitable that all of ntl's customer service will go to India, not just the broadband support. It's quite simply a money thing and the savings they are making on wages I am sure outweighs the costs of losing a few customers who don't like the change. Again it's all down to the balance sheet and the shareholders - they are the ONLY important people as far as ntl (and many other companies) are concerned.
One thing that does annoy me though are the sales calls I get from Indian call centres... has anyone ever bought anything from these guys?
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I got the Indian call centre for a telephone problem!