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Originally Posted by mrlipring
update...
i finaly got some free time and called back disconnections. I guessed that after 8 days, i wasn't getting that "callback within 48 hours...".
after getting through i get told that i've to call back next time it breaks, and that they're giving me a free month's internet.
****ing pointless, because they've admitted that it's unfixable because they don't KNOW what's wrong.
I shall continue to harass them every time it breaks.
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Sorry, I though the whole point of calling disconnections was to get, well, disconnected
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Why are they telling you to call them back when it breaks? They should be saying "Yes, Mr Lipring, we apologise for the fact that we can't fix your connection. We will arrange for it to be disconnected straight away".
Does that "free month's internet" include the time that it's broken?
If you were able to say that it was only working 50% of the time, in theory you could get 8 weeks out of them.
(That's the orginal 4 weeks, plus another 2 weeks for the 2 weeks it wasn't working for, plus another week for the 1 week of the 2 extra weeks that it wasn't working, plus another half a week for the half week of the on extra week for the two weeks that it wasn't working, plus.....oh I give up
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