Thread: NTL Customer Services: Your personal experience
View Single Post
Old 12-07-2005, 19:03   #593
Matth
Inactive
 
Join Date: Mar 2004
Services: BB:M, TV:XL, Phone:M, Loyalty
Posts: 2,516
Matth has reached the bronze age
Matth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze age
Re: NTL Customer Services: Your personal experience
I wish I'd got his name, but my thanks to the NTL tech who got my broadband back!

First call, maybe an indian callcentre, didn't actually contribute much other than to try it without the router.

Somewhat later, that left me at the provisioning screen (New PC, by this time, you see).
So had to get assistance with PID/Password... friendly chap (100% english and easy to understand), talked me through it, and waited to make sure the problem with broadband (I'd mentioned it) was resolved.

No, it wasn't the router, as I respoofed the new mac address on the router, and switched back to it - A-OK.
Matth is offline