Cable Forum - View Single Post - NTL Indian support centres

jonbr · 12-07-2005, 16:51

To clarfiy the problem I had with the Indian call centre :

I called because my daughter called to say the connection had gone down for the umteenth time in the last week. The Indain call centre would not deal with my call because I was not by the PC/Modem in question. This I do not have a problem with.

However, I said I would call my daughter and relay the messages. The Indian call centre would have none of it telling me that they would talk to my daughter but only if I was by the PC/Modem! Yes, if I was at home he was happy to talk to my daughter, but not through me to her

.

When I explianed the situation to the UK call centre, the response was "not a problem sir" and an engineer was booked.

I have to say I am getting very fed up with having to threaten to cancel my contract to get service, not just from NTL and not just from Indian call centres either! I very rarly call support from suppliers, but when I do expect good service, not excellent, just good.

Oh yeh, I wish NTL would get rid of those very long announcements before you get through to a human as well!

12-07-2005, 16:51	#18
jonbr Inactive Join Date: Jan 2005 Services: DTV (Sky+), DTV (VM), phone, 4Mb BB (wireless) Posts: 187	Re: NTL Indian support centres - a plea to NTL To clarfiy the problem I had with the Indian call centre : I called because my daughter called to say the connection had gone down for the umteenth time in the last week. The Indain call centre would not deal with my call because I was not by the PC/Modem in question. This I do not have a problem with. However, I said I would call my daughter and relay the messages. The Indian call centre would have none of it telling me that they would talk to my daughter but only if I was by the PC/Modem! Yes, if I was at home he was happy to talk to my daughter, but not through me to her . When I explianed the situation to the UK call centre, the response was "not a problem sir" and an engineer was booked. I have to say I am getting very fed up with having to threaten to cancel my contract to get service, not just from NTL and not just from Indian call centres either! I very rarly call support from suppliers, but when I do expect good service, not excellent, just good. Oh yeh, I wish NTL would get rid of those very long announcements before you get through to a human as well!