Cable Forum - View Single Post - NTL Indian support centres

Angua · 12-07-2005, 12:35

Having worked for the RAC taking calls from motorists whos vehicle had broken down, we had a "script" to follow. However provided we got all the information needed it did not matter in which order we collected it. Often the first priority was calming the person down enough to get the right info.
This lack of flexibility is what causes the disenchantment with the overseas call centres regardless of the company you are calling.

12-07-2005, 12:35	#11
Angua Inactive Join Date: Apr 2005 Location: Expanding Town with crap roads Age: 67 Services: ? BB, basic phone. Share of Disney+ Posts: 7,674	Re: NTL Indian support centres - a plea to NTL Having worked for the RAC taking calls from motorists whos vehicle had broken down, we had a "script" to follow. However provided we got all the information needed it did not matter in which order we collected it. Often the first priority was calming the person down enough to get the right info. This lack of flexibility is what causes the disenchantment with the overseas call centres regardless of the company you are calling.