I'm just glad to see NTL finally listening to comments made years ago. How many problems, virus and trojan infestations have been caused by inexperienced people that went out, bought a PC and decided to join the broadband revolution?
I have always stated that NTL needed to look towards provding dome form of free firewall and anti-virus package on the installation CD to try and stem the flow of infestations on the network.
Thankfully now NTL are being PROactive rather than REactive, yes it will still be up to the end user if they install it or not but at least now they are being informed about the issues and hidden risks that they face when they go onto broadband.
Maybe NTL should send out a weekly email reminding their users to keep their anti-virus definitions up to date too or even just a big flashing logo on the NTLworld frontpage as a weekly reminder, at the very least it will get them into a habit of updating it regularly
Well done NTL, I might even install the software so that I can be in a position to offer assistance with it.