Cable Forum - View Single Post - NTL Indian support centres

jonbr · 12-07-2005, 06:51

I had the unfortunate pleasure of dealing with NTL's Indian based BroadBand support yesterday. I have to say, and I don't think it is the Indian centres fault, but they are completely inflexible.

In the end I had to ask to be transfered to normal support as I wanted to cancel my contract and then ask to be put through to the UK support centre after making a complaint about the Indian call centre. This worked and my problem is being resolved with an engineer due this afternoon.

So, this is a plea to NTL, please allow the Indian call centres to be flexible and DON'T make them stick rigidly to a script provided by your selves. The UK call centres do it and so can the Indian call centres. I've worked with enough Indian IT staff before to know they are very capable people if allowed to be!

12-07-2005, 06:51	#1
jonbr Inactive Join Date: Jan 2005 Services: DTV (Sky+), DTV (VM), phone, 4Mb BB (wireless) Posts: 187	NTL Indian support centres - a plea to NTL I had the unfortunate pleasure of dealing with NTL's Indian based BroadBand support yesterday. I have to say, and I don't think it is the Indian centres fault, but they are completely inflexible. In the end I had to ask to be transfered to normal support as I wanted to cancel my contract and then ask to be put through to the UK support centre after making a complaint about the Indian call centre. This worked and my problem is being resolved with an engineer due this afternoon. So, this is a plea to NTL, please allow the Indian call centres to be flexible and DON'T make them stick rigidly to a script provided by your selves. The UK call centres do it and so can the Indian call centres. I've worked with enough Indian IT staff before to know they are very capable people if allowed to be!