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kvetner · 11-07-2005, 21:39

Aaargh, it's only getting worse and NTL seem unable to help ...

Web pages are still slow and often failing, but upload speeds have gone to pot. I've always found it nigh-on-impossible to upload photos to websites, or via ftp, with NTL, but in addition I'm now unable to send anything other than the smallest emails, and they take forever (anything with more than a couple of lines of text times out at the smtp server) - I've run some upload speed tests and when they get anything above 0kbps it's no more than 5kbps.

NTL's very helpful telephone support technician agrees that this isn't right, but is stymied. Like the last one, he blames anti-virus, firewall or filesharing, but I'm not running the latter, and even temporarily wiping McAfee and ZoneAlarm out of the registry so none of their componets start at all makes no difference whatsoever to the speed. Resetting the PC, STB etc doesn't help either. I sympathise with the technician's conclusion - there's not much else they can say from a call centre on the other side of the world. But does anyone have any suggestions as to how I can get someone more local to investigate e.g. maybe the local UBR is knackered, for example?

My next step is to call out an engineer; or borrow a laptop and plug that in to try and rule out the PC as being part of the problem. Any other ideas?

11-07-2005, 21:39	#10
kvetner Inactive Join Date: Jul 2005 Posts: 4	Re: Baguley behaving badly? Aaargh, it's only getting worse and NTL seem unable to help ... Web pages are still slow and often failing, but upload speeds have gone to pot. I've always found it nigh-on-impossible to upload photos to websites, or via ftp, with NTL, but in addition I'm now unable to send anything other than the smallest emails, and they take forever (anything with more than a couple of lines of text times out at the smtp server) - I've run some upload speed tests and when they get anything above 0kbps it's no more than 5kbps. NTL's very helpful telephone support technician agrees that this isn't right, but is stymied. Like the last one, he blames anti-virus, firewall or filesharing, but I'm not running the latter, and even temporarily wiping McAfee and ZoneAlarm out of the registry so none of their componets start at all makes no difference whatsoever to the speed. Resetting the PC, STB etc doesn't help either. I sympathise with the technician's conclusion - there's not much else they can say from a call centre on the other side of the world. But does anyone have any suggestions as to how I can get someone more local to investigate e.g. maybe the local UBR is knackered, for example? My next step is to call out an engineer; or borrow a laptop and plug that in to try and rule out the PC as being part of the problem. Any other ideas?