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Originally Posted by Paul M
Then I suggest you don't quote people if you are going to "generalise", since it makes your replies appear to be directed at the person you are quoting.
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Well I kind of had to quote you to answer your questions. I'm sorry if you find it offensive that I suggest people sometimes misplace things but it in no way should have been interpreted as an insult or a slight on your intelligence!
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Since I do all of these anyway - to backup all important files on my machine (as should everyone really) - then there are no extra hoops just for e-mail. 
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Well that's great for you but why is it heresy to ask ntl to store saved emails? I'm not trying to start a fight here, just raising a simple question.
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Originally Posted by homealone
I find the easiest way is to set your ntl addy to forward to Gmail - the search & indexing facilities in Gmail make it a doddle to find archived mail.
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I'd recommend that solution as well. It just strikes me as poor service that ntl arbitrarily delete customer's personal data.