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Re: Emails
Error: "Your email message was unable to be sent because your mail server rejected the message." (1003,11) or (1003,12)
Situation:
After installing Norton AntiVirus (NAV), when you send email, you see the error message "Your email message was unable to be sent because your mail server rejected the message."
In the lower-left corner of the error display alert, you see one of the following sets of numbers:
1003,11
1003,12
Solution:
Why this error occurs
This error can occur when the email that you are sending does not meet one or more of the requirements set by your Internet service provider (ISP) for sending email. The following are some of the more common causes for your ISP to reject an email message:
Your email client failed authentication.
Your email message contains invalid characters.
Your email exceeds the file size limit set by your ISP.
Your email was classed as SPAM by your ISP or by your recipients ISP.
What to do
Contact your ISP for help fixing the problem. If your ISP indicates that there is no problem, then follow the steps in the document Disabling outgoing email scanning in Norton AntiVirus to disable outgoing email scanning.
Corporate Customers
If you are experiencing this error while using a corporate product such as Symantec AntiVirus Corporate Edition, please read the document Error: "Your email message was unable to be sent because your mail server rejected the message." (1003,11) or (1003,12) for additional suggestions.
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Given the time needed to translate documents into other languages, the translated versions of this document may vary in content if the English document was updated with new information during the translation process. The English document always contains the most up-to-date information.
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I hope this helps I have shut down norton scanning of emails in and out and also shut down norton itself and rebooted........Thanks
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