I phoned up and discovered that they had managed to have me on all three cable modem tarriffs at the same time
despite complaining about being incorrectly billed for the eigth month on the trot
The girl gave me a 'backdated discount till april' (will wait and see what happens about that as the bill is invariably wrong or has some bogus charges on it). She also "applied the code" that makes you have the £9.99 deal for a year, or at least said she did. I have had conversations with 'retention' before now and the things I have been told that will happen simply do not. I asked previously about a guy who claimed he had
'lognoted' my previous complaint and there was simply no record of my phoning in at all. The bloke had simply given me a load of bull to get me off the line.
Basically, if my bill is wrong next month (making it the ninth time I will have phoned in about it) I will leave and they will lose my custom. What's more, I will wait till the bill gets issued and stop the direct debit by way of my 'fine' to ntl for being such a shower of sh*t