unfortunately i haven't got a list of names, no. Their names/logins should be associated with the comments they've left on my acount though, no?
TBH, with most of the people i've talked to being in india, i'm not sure my attempts at spelling their names would be any use.
I'll phone 'em back later today (super busy just now) and report back.
I'm happy at least that i've made a decision towards sorting this out. Even if NTL are being dicks about it.