[looselipsuk]

I didn't want to start a new thread and I think this one fits the bill.
My mate has just had Digital TV installed along with Broadband in his front living room.
My own set up has a wall plate mounted out of which come the necessary cables.
In his case all they have done is drill through the wall and left a short piece of cable and a splitter just dangling in the air.
He has rung CS and told that is how it is done these days.
My question here, is he being fobbed off and should he insist somebody comes out and does a proper job?
I appreciate any feedback available.