Well, i phoned to cancel my account early monday afternoon.
They tried, at first, to tell me that i couldn't cancel due to having another 8 months to go on my contract. I nearly flipped.
Made 'em read the list of contacts, problems, etc that i assume to be on my account notes, and they put me on hold.
They said their supervisor needed to take a look at it, and would call me back within 48 hours. Which didn't happen.
Not that i'm surprised.
Is that a retention method? Making cancelling the contract as awkward as possible?
Yet more NTL bull****, either way. I have not been called back ONCE when i've been told i would. Indeed, i've not been called back once. Engineers have called before they arrived to make sure i was here, and called back to check how things were, but not once has anyone in CS kept any kind of callback promise.
Broken promises. ANOTHER reason i'm leaving NTL.