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Originally Posted by roy
Whats worse is people like me not knowing you could upgrade paying £17.99 for 350k for months on end. They should upgrade existing people automatically I think. It still hasnt changed and I had to ring up 3 times. 24 hours apparently it takes.
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there was a piece of software (licensed) that they used to use to handle changes of this type. I have it on good authority that it got abandoned as a cost cutting exercise. There is a department called Revenue assurance (being changed to data integrity and being upsized by about 40 people to take care of the telewset merger) that manually checks all the accounts that change via the website etc. I also hear that there are over 14000 phone customers who pay no bills at all due to the shambles of the system.
