Cable Forum - View Single Post - Cant install ntl bband and now pc won't work!!

kblt1 · 06-07-2005, 15:48

Hi

I'm having real problems please help.

The guy came and installed the broadband, I popped in the disc followed all the instructions and then came to a screen where it asked for a pin number. I rang the tech support line and explained I didn't have a pin number and they said customer services hadn't set it up properly and as it was 5.10pm on a Saturday I would have to wait til Monday morning so I switched the pc off.

Got the pin number and attempted to carry on the install.........turned on my pc and errors started popping up all over the place 'internet explorer has caused an error in <unknown>' and backweb 723*** has caused an error. The pc kept crashing I tried booting it with the disc in and out if i left it out it said 'NTL Broadband reboot helper' please insert disc to carry on with install ....and the screen would just hang so I had no choice but to boot with the disc in or the pc wouldnt work at all.

On the few occasions I have managed to get into the pc and close the errors and tried installing again but the disc will never go past the 'ntl is now installing your software please wait' and wait and wait it doesn't crash the animated circles keep moving but it doesn't go anywhere.

I tried the tech support number and spoke to 3 different guys in india none of which could help - one said call us back when your pc is on, one said turn it off for 10 minutes then turn it back on i'm 100% sure it will work next time!!!!(just to get rid of me) and one kept saying 'contact your vendor'. I demanded an engineer back as i explianed it has worked perfectly well for 2 years on dial up and it's the silly ntl disc that has b*ggered it up but they said it's not their fault.

They tried to talk me through manually setting it up on the autoregister page but even though all the right lights are flashing on the modem and the usb is connected it just says 'page cannot be displayed.'

The pc runs Windows ME 400mhz processor, 128 ram.

Please help!!!

06-07-2005, 15:48	#1
kblt1 Inactive Join Date: Jul 2005 Posts: 18	Cant install ntl bband and now pc won't work!! Hi I'm having real problems please help. The guy came and installed the broadband, I popped in the disc followed all the instructions and then came to a screen where it asked for a pin number. I rang the tech support line and explained I didn't have a pin number and they said customer services hadn't set it up properly and as it was 5.10pm on a Saturday I would have to wait til Monday morning so I switched the pc off. Got the pin number and attempted to carry on the install.........turned on my pc and errors started popping up all over the place 'internet explorer has caused an error in <unknown>' and backweb 723*** has caused an error. The pc kept crashing I tried booting it with the disc in and out if i left it out it said 'NTL Broadband reboot helper' please insert disc to carry on with install ....and the screen would just hang so I had no choice but to boot with the disc in or the pc wouldnt work at all. On the few occasions I have managed to get into the pc and close the errors and tried installing again but the disc will never go past the 'ntl is now installing your software please wait' and wait and wait it doesn't crash the animated circles keep moving but it doesn't go anywhere. I tried the tech support number and spoke to 3 different guys in india none of which could help - one said call us back when your pc is on, one said turn it off for 10 minutes then turn it back on i'm 100% sure it will work next time!!!!(just to get rid of me) and one kept saying 'contact your vendor'. I demanded an engineer back as i explianed it has worked perfectly well for 2 years on dial up and it's the silly ntl disc that has b*ggered it up but they said it's not their fault. They tried to talk me through manually setting it up on the autoregister page but even though all the right lights are flashing on the modem and the usb is connected it just says 'page cannot be displayed.' The pc runs Windows ME 400mhz processor, 128 ram. Please help!!!