Thread: ntl 1mb BB at £9.99
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Old 06-07-2005, 15:18   #5
Vlad_Dracul
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Re: ntl 1mb BB at £9.99
Quote:
Originally Posted by bertJ
Just received a flyer through the door offering ntl Broadband 1mb to new customers at £9.99 per month for a year. As an existing £17.99, 1mb customer I was naturally somewhat put out.
Phoned customer services and they offered me 3 months at £9.99. I suppose that's better than nothing but I did wonder about cancelling my existing contract and starting again.
Is this another example of how ntl alienate their existing customers?
I agree with you,i have just had the same flyer. I think NTL have a damn cheek and it just shows that loyalty counts for nothing. They are taking their existing customers for granted and just assuming that they will roll over and do nothing. A lot of companies do this. I recently had a car insurance renewal quote from a well known insurance co for £265. I let it lapse and a day after it had lapsed,i went on their website and insured with them for the same cover for £230. I am definately going to investigate and maybe cancel my ntl contract. I've been with them for well over a year now and have no issues with the service but this really is taking the ****...
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