[Zaki]

I have had problems with my Broadband connection for over 4 weeks. Mainly in the afternoon it keeps switching off and on as others have experienced. It has been reported several times. Today 3rd July its been doing it nearly all day. I rang broadband faults who informed me that there is a problem with "Outage" (Pass) and has been occuring since the 6th June. They advised me to complain to Cust Services, their answer was if I have a problem I should seek compensation through faults. I explained that I just want a service that is not going to let me down, but I went back to faults who stated they would not send an engineer out as the fault is being fixed, but when!!! My Area is PO9 and the latest fault number I have been given is 1311062. I just want a Broadband that works