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Originally Posted by Paul
Nope, some people don't even get restore CDs. A restore CD will only return a PC to a fresh from factory state so any documents or changes you make are lost. With a proper XP cd you can do a repair install which which leave files intact on the system apart from the main Windows folder which is removed and replaced with new files. This gives you a "clean" windows install without the loss of documents and files that you may have on the computer.
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hmm - seems a bit unfair that. Especially when I thought that about £100 or more of the price I paid for the machine went to Bill Gates and so on. I seem to recall I had the same issue with a windows 98 machine - all I had was a cr*ppy packard bell cd pair to sort me out. Even so I will try to obtain such a disk