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wsf86 · 02-07-2005, 12:56

To bring some clarification to this matter, there are two types of cabinet's, mux cabs and dp's.

Mux cab doors should be (in most cases) alarmed, and as such when they are opened an alarm is reported back to the management platform and a fault raised for an engineer to attend and close the cab within 24 hours. These cab are of higher order and as such are deemed more important than their lower order equivalant - the dp. This process generally works well.

The DP cab doors are not alarmed and as such we rely on reports from the general public, or passing engineers, to inform us that the doors are open. From receiving the report the job should filter through for a Service Tech in the area to attend and close the door. However this process, to be blunt, does not work very well, and as a result the information will generally not get relayed to the correct department. This is a lack of education at the front end, i.e. who originally takes the call in the faults team from the customer. Being realistic, there are thousands of DP's across the country and inevitably there are many open either due to vandalism or simply lazy contractors. There will never be a complete fix to this situation (i.e. all cabinets secured) but I personally feel that ntl could make the process more efficient.

Hope this helps!

02-07-2005, 12:56	#141
wsf86 Inactive Join Date: Jun 2005 Posts: 24	Re: Green box doors left open To bring some clarification to this matter, there are two types of cabinet's, mux cabs and dp's. Mux cab doors should be (in most cases) alarmed, and as such when they are opened an alarm is reported back to the management platform and a fault raised for an engineer to attend and close the cab within 24 hours. These cab are of higher order and as such are deemed more important than their lower order equivalant - the dp. This process generally works well. The DP cab doors are not alarmed and as such we rely on reports from the general public, or passing engineers, to inform us that the doors are open. From receiving the report the job should filter through for a Service Tech in the area to attend and close the door. However this process, to be blunt, does not work very well, and as a result the information will generally not get relayed to the correct department. This is a lack of education at the front end, i.e. who originally takes the call in the faults team from the customer. Being realistic, there are thousands of DP's across the country and inevitably there are many open either due to vandalism or simply lazy contractors. There will never be a complete fix to this situation (i.e. all cabinets secured) but I personally feel that ntl could make the process more efficient. Hope this helps!