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Originally Posted by wsf86
I am sure most people who worked for the old franchised companies before ntl bought them out will agree that everything went pear shaped once ntl got involved. For instance, Comcast was an outstanding company to work for and as such received loyalty and dedication from it's staff. Two things which simply do not exist in ntl.
The internal campaigns launched by ntl to increase morale amongst it's associates and increase productivity have exactly the opposite affect. As I've stated previously it just underlines the ignorance of the management towards the feelings of their staff and causes frustration and resentment. Associates are left wondering how much money was spent on the latest campaign whilst also pondering why they aren't even receiving a cost of living pay rise - not a good combination. I am no business guru but to me a happy workforce is a productive workforce.
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Morale was never good and there was plenty of bull**** on the agenda with CableTel. When CableTel bought out ntl, they seemed to spread all that was bad through the newly structured ntl company and onto the aquisitions.
I always have the view that good morale is very easy to loose, and turning this back around to good morale is almost impossible to achieve. I guess the steady and constant shafting that some departments have experienced from management will mean morale will never significantly improve, and that means customer satisfaction will never attain the levels it should.