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Originally Posted by wsf86
I really don't think the management believe there are any issues with morale, but from my own experience, and from interactions with other associates, it is at absolute rock bottom. There is great resentment and disbelief when we are sent group emails telling us how great things are and how were investing in associates and our network, because at shop floor level this couldn't look further from the truth. This makes management look completely unattached from what is going on, creates resentment and helps develop the deep rooted untrust in the ntl management which has grown steadily over the last five years.
Now don't get me wrong, I know ntl is a company and the only (or at least the main) reason for its existence is to make money for it's shareholders, but to do it in such a callous way and with such disregard for it's staff just ain't cricket!
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I dont want to take the thread off in another direction, I agree with everything you say. However, I think the problem has been with the company from day one and not just the last five years. I think the big difference is that a high percentage of employees especially office/callcentre bound people would believe what they were being told by management i the past. I think the tide has turned as you say, and there is a much lower percentage now who believe when they are told that everything is rosey in the garden.