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Originally Posted by jonifen
I was not aware of this, but are these are different engineers to those that would be assigned to onsite residential repairs? (onsite as in the person's home who reports the problem)
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yes, different techs altogether. They focus on the maintainence of the netowrk itself rather than individual faults. if we didnt have them we would have nothing. They do however take on the regular service call. (i.e visit a customer and fix a fault should service not be able to attend for some reason - a lifeline for example that service does not have the manpower for)