Cable Forum - View Single Post - NTL

tom_arush · 30-06-2005, 09:10

The billing error from the 26th has just resurfaced, although they re-instated the "soft" disconnect, they didn't cancel the engineering disconnection and hardware collection. So yesterday, they pulled the plug again. They also left me a card threatening legal action for not returning the equipment.

They've resolved the problem now (engineer was out at aruond 7am!) so well done to him - but "shame on you" to the billing dept.

NTL clearly don't want my business - cutting me off twice in as many weeks is just unacceptable.

30-06-2005, 09:10	#36
tom_arush Inactive Join Date: Jun 2005 Posts: 5	Re: NTL - New Billing system Problems The billing error from the 26th has just resurfaced, although they re-instated the "soft" disconnect, they didn't cancel the engineering disconnection and hardware collection. So yesterday, they pulled the plug again. They also left me a card threatening legal action for not returning the equipment. They've resolved the problem now (engineer was out at aruond 7am!) so well done to him - but "shame on you" to the billing dept. NTL clearly don't want my business - cutting me off twice in as many weeks is just unacceptable.