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Originally Posted by Ignition
Ta.
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First off, what i say on other forums should stay on other forums. Especially private forums.
Importantly, though, i'm ****ed off with NTL as a whole, as an entity - not you personally, or any of the people who've tried to help. I'm ****ed off at the organisation. I'm ****ed off with the service.
While others have DBOX2s and cloned modems, i'm paying for a broken service. Where's the justice? The feeling of having a clear conscience? I believe i called NTL *******s on another forum. Going to quote that at me?
I'm not annoyed at Ignition, or Tommy the technician, or whoever else has tried to help (and there are a few!). They've tried to help to the best of their ability with the tools available to them. It's not their fault that it's not working. Nor is it anyone at the indian call centre's fault. Hence my good manners while communicating, despite the inner yearning to tell 'em all where they can stick the ambit. I restrain myself, however, because i'm angry at NTL. Not individuals. As i said before, i do customer services nonsense for a living. Were it applicable, you sure as hell wouldn't find me helping out after hours like you do. I'll do what i'm paid for, and i'll do it well, but when 5 o'clock comes, i'm gone. Unless i'm stuck on a call. Grr...
But yeah, the point is that you're a person. Tommy's a person. You're all doing a job. Some do it better than others. I'm not angry at some guy doing his job. I'm angry at the length of cable, the circuit board, whatever it is that's causing the problem. I'm angry at NTL.
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Originally Posted by whyme38
I am yet again amazed at the help people get at this forum, all these people trying to help I bet you wouldn't get that at Bulldog......Just a thought before you jump ship  |
I'm nothing but grateful for the help people have given me, but i'm also thoroughly fed up of phoning NTL every day, going through the same crap over and over again. I'm fed up of things not working like they should. This thread's about my internet not working. I could be going on about the STB being crap as well.
Knowing my luck the BD service would be crap as well, but BD at least offer a one-month contract. If people don't like it, they can vote with their feet. Whether that's a show of confidence in themselves or a marketing bluff i neither know nor care. It gives the end-user the same benefit.
Any big company will have problems. NTL's network is a patchwork one, and the whole operation, like any big company, is spread across the country (world, now) and fragmented. There will be problems, and some problems won't be fixable.
I can do without the hassle. I like to complain as much as the next guy, but when it's gone on this long, with me doing this much legwork (conservative guess is that i've spent 8 hours on the phone to NTL in the last few weeks, and sat around for as many hours waiting on engineer visits) i get fed up with it.
I'm sure you lot are fed up of hearing me moan too, but (a) it's a place for me to keep track of everything that's going on, (b) it's a place for others to see what's happening - perhaps they're having similar problems (and i know a few are) and lastly (c) it stops me from going postal.
Bottom line - don't take offence when i call the company names, and thanks for the therapy!
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Originally Posted by DarthYoda
thats what we get after all the help we have been offering, at least he is getting tech visits, my parents have had loads of trouble with their ADSL from BT cause the line is faulty, they visited once and charge for the pleasure and now won't come out again as they are sticking to 'its my dads PC' causing the ADSL to drop.
There are some really ungrateful people around.
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apologies if what i've posted just after you has cleared some of this up, and this edit is unnecessary, but the point is that i shouldn't NEED all this help.
I've been constantly thankful, to both people on here and on the telephones, but in the last few days my patience has worn very thin.
It's so frustrating to have gone from a very stable ADSL connection in my old flat to this flakey connection. When it's working it's fast for downloading and the pings are great for gaming which is all i'm interested in, it just breaks more than i'd be happy with. More than is, imo, acceptable.
I planned on starting a small business (which has been put on hold for now for a bajillion reasons). i'd have needed a business line for that, and i most certainly would not have been happy had the service been as flaky as it is just now.
Had it been BT giving me the same trouble, I'd have been as noisy about it, trust me. I hope your parents are making a fuss.