[jonifen]

Now then... I'm a little disillusioned by all this... for a few reasons
1. We bought a keyboard for the pace box a good few years ago. We used it for the tv email, and mainly as a spare remote as the kids thought it humourous to carry the normal remote around the house (of course without realising it) or basically lose it down the side of the chair or under the couch.

We got a SACM when we got the broadband upgraded to 1.5Mb. NTL insisted on us having a 2nd bill and paying for it by DD. We use a payment card, but pay the total amount at the beginning of each month so we can keep a proper eye on monies etc. NTL wouldnt allow us to do this. So... they offered a Samsung box which we accepted - very nice box, looks good with the silver TV. New remote (great, the old one was looking a bit chewed (kids again... pfff)) but the keyboard doesnt work (I didnt think it would to be honest, but still).

Now they bring out a new one and want £30 for it. Meanwhile we have a perfectly good condition keyboard for the pace box which we cant use that we paid for when we had the pace box.

Are we going to be given a reduction and have the opportunity to trade in the old one? (highly unlikely I'm sure). The only reason we took the samsung box was because NTL couldnt put the SACM onto the same account as our TV (they said our TV package was on the old system and the SACM was on the new system or something along those lines) and we wanted the 1.5Mb which we couldnt do on the Pace box.

This has been a gripe of mine since we got the samsung box, but we didnt really have much of a choice but to accept it if we wanted the 1.5Mb broadband package but to keep it all on the same bill.

Anything we can do about this?