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Re: It's really getting on my nerves now...
In an ideal world though, people who know about computers should be able to get better jobs than those in a call centre.
What's the going rate for call centre work? £6ph? That's about average in Glasgow. It's not a bad rate of pay for what is essentially unskilled, no qualification work, but if i was interested in getting IT qualifications i'd expect more than £6ph.
Bear in mind also, that while you or i might be good on a pc, try explaining, over the phone, to a foreigner what to do to fix something, in English, let alone another language. The Language barrier plays a big part in the bad service.
two people, both of whom don't speak the other's language very well, if at all, trying to fix what can often be fairly technical problems, compounded by the fact that often, one or both don't know a lot about the subject.
I HATE giving british friends tech support over the phone. I can't imagine how difficult it must be to give a foreigner tech support.
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