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Chrysalis · 28-06-2005, 09:54

I agree with you there, the poor souls in TS may annoy the hell out of me but at the end of the day they are doing what they told, if they fob us of saying pc problem that is because the management have told them to do that, I think it would help tho if they recruited people who had some sort of knowledge of the net and computers in general. The emphasis seems to be on customer service skills rather then skills in the type of service.

28-06-2005, 09:54	#119
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,048	Re: It's really getting on my nerves now... I agree with you there, the poor souls in TS may annoy the hell out of me but at the end of the day they are doing what they told, if they fob us of saying pc problem that is because the management have told them to do that, I think it would help tho if they recruited people who had some sort of knowledge of the net and computers in general. The emphasis seems to be on customer service skills rather then skills in the type of service.